Refund Policy

We offer returns only for items that are defective, damaged, or incorrect.

All other sales are considered final.

Return Eligibility

To be eligible for a return, your item must:

• Be defective, damaged, or incorrect
• Be reported within 7 days of delivery
• Be in the same condition that you received it
• Include original packaging (if applicable)
• Include proof of purchase

To request a return, contact us at support@neliquidation.com.

Returns sent without prior authorization will not be accepted.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Damaged
• Defective
• Incorrect

Contact us within 7 days of delivery so we can evaluate the issue and provide a resolution.

Final Sale Items (No Returns or Exchanges)

The following items are sold as final sale and are not eligible for returns or exchanges unless they are defective, damaged, or incorrect:

• Mystery Boxes
• Case Packs
• Pallets
• Truckloads

These products are sold as mixed merchandise, and contents may vary.

Exchanges

We do not offer exchanges.

If you need a different item, you may place a new order.

Refunds

Once your request is reviewed and approved:

• Refunds will be issued to your original payment method
• Processing time: up to 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at support@neliquidation.com.

Return Shipping

• We cover return shipping costs only if the item is defective, damaged, or incorrect
• Original shipping charges (if applicable) are non-refundable

Contact Information

If you have any questions, please contact us:

Email: support@neliquidation.com
Address: 1110 Gorham St, Lowell, MA 01852
Hours: Monday – Friday, 9 AM – 5 PM EST